Privacy Policy

Welcome to One off Cleaning. We are committed to safeguarding the privacy of our customers while delivering exceptional cleaning services. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you engage our services.

Information We Collect

To provide our cleaning services effectively, we may collect the following types of personal information:

• Personal Identification Information: Name, address, phone number, and email address.
• Service-Related Information: Details about the cleaning services you require, including the size of your property, specific areas to be cleaned, and any special instructions.
• Payment Information: Billing details necessary to process payments for our services.
• Communication Information: Records of your interactions with us, including emails, phone calls, and any other correspondence.

How We Use Your Information

Your personal information is used for the following purposes:

• Service Provision: To schedule and execute cleaning appointments as per your requirements.
• Customer Support: To respond to your inquiries, provide assistance, and ensure your satisfaction with our services.
• Payment Processing: To handle billing and payment transactions securely.
• Marketing: With your consent, to send you promotional materials, updates, and information about our services.
• Improvement of Services: To analyze and enhance our service offerings based on customer feedback and usage patterns.

Data Protection and Security

We prioritize the security of your personal information and implement robust measures to protect it:

• **Encryption:** All sensitive data is encrypted during transmission and storage to prevent unauthorized access.
• **Access Control:** Only authorized personnel have access to your personal information, ensuring confidentiality.
• **Regular Audits:** We conduct periodic assessments of our security practices to identify and mitigate potential vulnerabilities.
• **Secure Payment Processing:** Our payment gateways are compliant with industry standards to safeguard your financial information.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your browsing experience on our website:

• Session Cookies: Temporarily store information during your visit to facilitate navigation and service requests.
• Persistent Cookies: Retain your preferences and settings for future visits.
• Analytical Cookies: Collect data on website usage to help us improve our services and user experience.

Sharing Your Information

We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: Trusted partners who assist us in delivering our services, such as payment processors and IT support.
• Legal Requirements: When required by law, regulation, or legal process to protect our rights or comply with a judicial proceeding.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

Your Rights and Choices

You have control over your personal information and can exercise the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Update or correct any inaccurate or incomplete information.
• Deletion: Request the removal of your personal information from our records, subject to legal obligations.
• Opt-Out: Choose not to receive marketing communications from us by following the unsubscribe instructions provided in our emails.
• Data Portability: Request a copy of your personal information in a structured, machine-readable format.

Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a minor, we will take steps to delete it from our records.

International Data Transfers

Your personal information may be transferred to and processed in countries outside your residence. We ensure that such transfers comply with applicable data protection laws and that your information receives an adequate level of protection.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the new policy on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

Consent

By using our services, you agree to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contractual Necessity: To fulfill our contractual obligations to provide cleaning services.
• Legitimate Interests: To improve our services, ensure security, and manage our business operations.
• Consent: When you have given explicit consent for specific purposes, such as receiving marketing communications.

Automated Decision-Making

We do not engage in automated decision-making processes that have a significant impact on you without your explicit consent. Any decisions affecting your access to services or pricing are made with human oversight to ensure fairness and accuracy.

Complaints

If you have any concerns or complaints about our handling of your personal information, please contact us as described below. We take all complaints seriously and will work to resolve them promptly.

Contact Information

For any questions or concerns regarding this Privacy Policy, please refer to our support channels as outlined on our website.